customer portal development
Custom, cloud-based portal solutions tailored to your business needs to facilitate your customers
Unlike standard off-the-shelf solutions, we develop fully custom, intuitive, and user-friendly customer portals that are configured to your business requirements, so you can deliver a top-quality customer experience to your valuable customers.
Whether you are a B2B or B2C organization, if you want to retain customers, enhance the customer experience, and build strong customer relationships, you need client portal development for your customers in the form of a CRM customer web portal.
At Nizi Solutions UK, we invest the time to understand the nuances of your business operations and develop a customer portal solution that meets your customer relationship needs.
Maintain your competitive edge with our bespoke customer portal solution that not only drives sales but also allows you to provide excellent customer service and connect with your customers to facilitate them regarding orders, deliveries, invoices, payments, and any other relevant information.
When do you require a bespoke customer portal development agency?
- Readily available, off-the-shelf CRM customer portal software are too rigid for your requirements.
- You have customized integration requirements for your customer service portal and internal system.
- Your business has unique and complex requirements for a customer portal aimed at boosting customer satisfaction.
- You don’t want to pay a hefty, recurring licencing fee for off-the-shelf software.
What We Offer
Since 2007, Nizi Solutions UK has been developing both B2C and B2B customer portal solutions to cater to both types of business models.
Types Of Customer Web Portals
B2C Customer Portal
Offer self-service and live customer support to resolve issues faced by your customers in a timely manner via B2C customer service software
- Track customer complaints and identify underlying issues
- A combination of self-service and real-time support to cater to a larger customer base
- Streamline the communication and information-sharing process with your customers
- Oversee customer engagement and self-service with dashboard for company management
- Gain competitive advantage, build customer satisfaction and loyalty, and boost customer experience
B2B Customer Portal
Intuitive and personalised customer portal software to provide dedicated B2B support and consultation
- Support portal to interact with your clients one-on-one and offer customer support
- Secure platform to facilitate payments, transactions, after-sales maintenance, and support requests
- Streamline the communication and information-sharing process with your customers
- Track tasks assigned by customers and route requests to the relevant team members
- Build customer knowledge and develop long-term relationships with your clients
We offer the following as part of our customer web portal development services.
- Bespoke customer portal development from the ground up
- Revamping legacy customer portal software
- Integrating customer portals with other systems, such as accounting systems, CRMs, ERPs, and shipping companies
- Auditing and bringing significant improvements to existing customer portal software
- Develop
- Enhance
- Integrate
- Audit
key features
Our B2C/B2B customer portal development always aims to meet our clients’ specific requirements and suit the business model for their web services.
- Showcase products and services
- A self-service platform to access information
- Claims and complaint management
- Manage sales invoices and payments
- Safe and secure payment channels
- Streamlined communication with customers
- Easy payment and order status tracking
- Any other features you need?
technologies used for customer portal development
Front-end
- React
- Angular
- Vue.js
- JavaScript
- jQuery
- HTML5
- CSS/CSS3
- LESS
- Bootstrap/Bootstrap4
Back-end
- PHP
- JavaScript
- C#
- Java
- Python
- GoLang
Frameworks / Libraries
- .NET Core
- .NET Framework
- Node.js
- Flask
- ExpressJS
- Typescript
- Yii/Yii2
- Symfony
- Blazor
- Laravel
- Django
- Spring/Spring boot
Database
- Microsoft SQL Server
- MySQL
- PostgreSQL
- MongoDB
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