Application Maintenance
And Support Services
Quick and easy solutions to all your app-related worries!
It is our job to support you throughout the lifetime of your software project. If there are any bugs that you run into, don’t panic; we are here to provide holistic application maintenance and support services to you!
Nizi Solutions greatly values its customers and makes sure to fulfil all their software-related needs. For every project we undertake, whether it is a mobile app or a web-based one, we accompany our customers to the very end of the journey. Once the development phase is complete and the product is finalized, we will help you launch it. But that is not where it ends.
For a fair additional cost, you can avail of our annual application maintenance and support services. Our expert team stays by your side for any further support that users may need. Our application maintenance services also cover legacy systems.
WHAT ARE YOUR OPTIONS For Application Support Services?
We have varying levels of support plans available for our clients. Our application maintenance and support team is always on standby, ready to address any concerns raised by users at any moment. Our team members will work with you until you are thoroughly satisfied with the resolution of your problems.
- On-Call Support
- Email Assistance
- Online Ticketing System
WHAT DO OUR Application Maintenance And Support Services Cover?
Post-Launch Support
Just launched your new software project? Let us handle any problems you encounter after the project has been implemented.
Troubleshooting
If you ever get stuck, we will go through your system and check it thoroughly to get to the bottom of the issue and fix it.
Contingency Plans
We build application maintenance and support strategies to avoid certain accidents and tell you how to fix any unforeseen mishaps.
Prompt Fixing of Errors and Bugs
In case of a bug or error in the system, our dedicated application support services team will fix it so you can have a smooth experience.
Approachable Helpline Team
Our helpful team members are always at your disposal to address your issues and sort out any problems.
Updates to the App
If you feel that your system requires some additional modules, our application maintenance services team will take care of them.
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Frequently Asked Questions
What happens after my project goes live?
Once your project is launched, our team will provide 24/7 support in case any problems arise. You can also subscribe for periodic maintenance with a package of your choice.
I want to outsource maintenance for an existing project. Can Nizi Solutions UK help me with that?
If your product was developed by another company, we can explore taking over the code from them to provide on-going support and maintenance for you. Generally, cooperation from your existing provider is needed. Such projects are always tricky, and each project is different from the other, but we are willing to dig deeper to find out if it’s something that we can help with.
What exactly do our application support and maintenance services cover?
Our app support services include a helpline that will be available to you as per your needs, whether it is before or after the launch of your software project. In case you run into any problems, we will perform the necessary troubleshooting activities and fix any bugs or errors promptly. Certain contingency strategies will also be put in place in advance. If any upgrades or updates are needed for your project in the future, our maintenance team will be at your service.
You can approach our support team via phone, email, the online ticketing system, or any other means of communication best suited to you.
How can I get started?
How can I get started? An important step to getting started with your project is communicating your requirements to us. After you contact us, we conduct an initial discussion to understand your requirements, quickly determine the indicative project scope and costs, and identify any significant project risks.
Internal stakeholders are happy with the engagement and the overall SharePoint development outcome and credit NiziSolutions UK’s quality and speed of delivery for the project’s success. The team is well-managed, dedicated, and committed to the project. We’ll collaborate with them once more on upcoming initiatives.
